Knowledge Base

Resources

Delladene CloudStore™ Brochure

Delladene CloudStore™ Security Reference Documentation

Documentation and Guides

Delladene CloudStore™ Client Agent User Guide and Troubleshooting

Delladene CloudStore™ Quick Start Guide

FAQs

DOES Windows Firewall Work With the CloudStore Client sync agent?

Default Windows Firewall settings work for the CTAgent. You don’t need to create an exception for CTAgent on Windows firewall under Allowed Programs.

How do Configure Third-Party Firewalls to allow CloudStore client Sync Agent?

Third-party programs firewalls like AVG, Kaspersky, McAfee, TrendMicro, etc. might block certain
programs by default. Create an exception to allow inbound and outbound https traffic for
CTAgent.exe and CTService.exe. Then from the tray (bottom right on windows) stop and start the
CTAgent.

What do I do if my Agent does not connect to my CloudStore?

First check you have configured you firewall see FAQs for details.
We have noticed some workstations have older SSL versions set as default. Most modern websites
block connections over SSLv3. You can check your SSL settings by looking at Internet Options from
your browser menu.

Storing files on the Cloud simply isn’t safe, right?

CloudStore is more secure than other forms of file sharing:

Files are encrypted during transmission and storage and can be prevented from being downloaded to another computer
Do you encrypt files you email? even if you do the email can be forwarded many times along with your attachments and you can not trace where they went
All files in CloudStores that are accessed are fully tracked by and audit trail so you can see who downloaded or viewed your files
Our data centres has 24 hour security
We constantly monitor an protect your data
CloudStore Cabinets allow for simple and quick permission control

Can Delladene access my files?

No, we design our system to ensure client data confidentiality so that even our staff can not access your data unless you give us access, we are serious about your privacy and will go to extraordinary lengths to protect yours. Our privacy policy does not permit Delladene from accessing your private data

Can I host CloudStore on my office Network?

Yes, we provide an On-Premise version with an optional Managed Service